Guides / Professional text message templates for small business owners

Professional text message templates for small business owners

If you run a trade, a salon, a practice, or any business where clients text you, your texts are your storefront. These templates are written for texting: short enough to read on a lock screen, warm enough to keep the relationship. Swap the bracketed parts and send.

Following up on a quote

Hi [name], just checking in on the quote I sent Tuesday. Happy to answer any questions or adjust the scope. If now's not the right time, no problem at all.

Payment reminder (gentle)

Hi [name], a friendly reminder that invoice [number] ([amount]) was due [date]. Here's the payment link again: [link]. Thanks!

Payment reminder (firm)

Hi [name], invoice [number] is now [X] weeks past due. Could you let me know today when payment will be sent? I'd like to get this settled so we can keep things on schedule.

Announcing a delay

Hi [name], an update on [job]: [reason for delay] has pushed us back to [new date]. I know that's not what you were hoping to hear, and I'll confirm as soon as we're on site. Thanks for your patience.

Appointment confirmation

Hi [name], confirming your appointment [day] at [time] at [location]. Reply C to confirm or R to reschedule. See you then!

Asking for a review

Hi [name], it was a pleasure working with you! If you were happy with the job, a quick review here would mean a lot to a small business: [link]. Thanks either way.

Raising prices

Hi [name], a heads up that starting [date] my rate for [service] will be [new price], the first change since [year]. Your current booking stays at the old rate. Happy to answer any questions.

Turning down work (too busy)

Hi [name], thanks for thinking of me. I'm fully booked through [date] and don't want to promise a timeline I can't hit. If it can wait, I'd love to help then.

Make any template sound like you

Templates get you 80 percent there. The last 20 percent is your own phrasing on a specific situation, which is where a one-tap rewrite helps: type what you actually want to say, however blunt, and let Reword Me shape it into the professional version before it sends.